Frequently Asked Questions

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can click on the tracking number in the email or go to your account and view your order history to track your package. Please note that it may take up to 24 hours for tracking information to update after you receive your shipping confirmation.

Standard shipping typically takes 3-5 business days within the US. Express shipping is 1-2 business days. International shipping times vary by location, generally taking 7-14 business days. Please note that these are estimates and delivery times may be affected by customs processing for international orders.

We offer free standard shipping on all US orders over Tk24,240. For orders below this amount, standard shipping costs Tk1,200. Express shipping is available for Tk2,400. International shipping rates vary by location and will be calculated at checkout. We occasionally offer free shipping promotions, so sign up for our newsletter to stay informed!

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer service team immediately. We can usually accommodate changes if the order hasn't been processed yet. Once an order has been shipped, it cannot be changed or canceled, but you can return it according to our return policy.

We offer free returns and exchanges on all unworn items within 30 days of delivery. Items must be in original condition with tags attached. To initiate a return, log into your account and select the order you wish to return, or contact our customer service team for assistance.

To exchange an item, start a return process through your account and select 'exchange' instead of 'return'. Choose the new size or color you'd like, and we'll ship it to you once we receive your original item. If the new item is more expensive, you'll be charged the difference. If it's less expensive, we'll refund the difference.

Once we receive your return, it typically takes 3-5 business days to process. After processing, refunds will be issued to your original payment method. Credit card refunds may take an additional 3-7 business days to appear on your statement, depending on your bank's policies.

If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. Please include photos of the damage and your order number. We'll arrange for a replacement or refund as quickly as possible at no cost to you.

We provide detailed size guides for all our products. To find your perfect fit, check the size guide on each product page. Our measurements are provided in inches and centimeters. If you're between sizes, we generally recommend sizing up for a more comfortable fit. If you're still unsure, feel free to contact our customer service team for personalized sizing advice.

We use high-quality, sustainable materials in all our products. Our cotton is 100% organic and GOTS certified. Our synthetic fabrics contain recycled materials wherever possible. We're committed to reducing our environmental impact while maintaining the highest quality standards. You can find specific material information on each product page.

To ensure the longevity of your nuuds products, we recommend washing in cold water and hanging to dry. This preserves the fabric quality and reduces environmental impact. Specific care instructions are included on the product tags and product pages. For delicate items, hand washing is recommended.

We regularly restock popular items. If an item you want is sold out, you can click the 'Notify Me' button on the product page to receive an email when it's back in stock. Some limited edition items may not be restocked, but we're always introducing new styles and colors to our collection.

Creating an account is easy! Click on the user icon in the top right corner of our website and select 'Sign In'. From there, you can choose to continue with Google or Facebook. Having an account allows you to track orders, save favorites, and check out faster in the future.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer Afterpay, which allows you to split your purchase into 4 interest-free payments. All payments are securely processed and your information is never stored on our servers.

Yes! Our digital gift cards are available in denominations from Tk5,000 to Tk50,000. They can be purchased online and sent directly to the recipient's email with a personalized message. Gift cards never expire and can be used for any purchase on our website.

We take your privacy and security seriously. Our website uses SSL encryption to protect all data transmission. We never store your full credit card information on our servers. We also offer two-factor authentication for added account security. For more details, please review our Privacy Policy.

Sustainability is at the core of our business. We use organic and recycled materials, minimize water usage in our production processes, and use eco-friendly dyes. Our packaging is made from recycled materials and is fully recyclable or biodegradable. We're constantly working to reduce our carbon footprint across our entire supply chain.

Yes, all our products are ethically manufactured. We work only with factories that provide fair wages and safe working conditions. We conduct regular audits to ensure compliance with our ethical standards. We're proud to be transparent about our manufacturing processes and are working toward full supply chain transparency.

Yes! Our 'nuuds Renewed' program allows you to send back your worn nuuds items for recycling. In return, you'll receive a discount on your next purchase. We either repurpose the materials for new products or ensure they're properly recycled, keeping textiles out of landfills.

We're working toward becoming fully carbon neutral by 2026. Currently, we offset carbon emissions from all shipping and a portion of our manufacturing process. We're also investing in renewable energy for our offices and warehouses. Our annual sustainability report details our progress and future goals.