Frequently Asked Questions

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can click on the tracking number in the email or go to your account and view your order history to track your package.

Standard shipping typically takes 5-7 business days. Express shipping is 2-3 business days. International shipping times vary by location, generally taking 7-14 business days.

We offer free standard shipping on all orders. Express shipping options are available at checkout for faster delivery.

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer service team immediately. Once an order has been shipped, it cannot be changed or canceled, but you can return it according to our return policy.

We offer free returns and exchanges on all unworn items within 30 days of delivery. Items must be in original condition with tags attached.

To exchange an item, start a return process through your account and select 'exchange' instead of 'return'. Choose the new size or color you'd like, and we'll ship it to you once we receive your original item.

Once we receive your return, it typically takes 3-5 business days to process. After processing, refunds will be issued to your original payment method.

If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. Please include photos of the damage and your order number.

We provide detailed size guides for all our products. To find your perfect fit, check the size guide on each product page. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

We use high-quality, hypoallergenic materials in all our products. You can find specific material information on each product page.

To ensure the longevity of your products, avoid exposing them to harsh chemicals, perfumes, and water for extended periods. Store them in a dry place, preferably in a soft pouch or jewelry box.

We regularly restock popular items. If an item you want is sold out, you can click the 'Notify Me' button on the product page to receive an email when it's back in stock.

Creating an account is easy! Click on the user icon in the top right corner of our website and select 'Sign In'. Having an account allows you to track orders, save favorites, and check out faster.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed and your information is never stored on our servers.

Yes! Our digital gift cards are available in various denominations. They can be purchased online and sent directly to the recipient's email with a personalized message. Gift cards never expire.

We take your privacy and security seriously. Our website uses SSL encryption to protect all data transmission. We never store your full credit card information on our servers.