Frequently Asked Questions
Find quick answers to common questions about orders, payments, and more.
Account & Payment
Click the user icon at the top of our website and sign in with your email. Having an account lets you track orders, save favorites, and check out faster.
Yes! Digital gift cards are available in various amounts and can be sent directly to a recipient's email. Gift cards never expire.
We take your privacy seriously. Our website uses SSL encryption and we never store your full payment information on our servers.
Orders & Delivery
Browse our products, add items to your cart, and proceed to checkout. Enter your details, choose a payment method, and confirm your order.
Since all our products are handmade after your order is placed, delivery times vary depending on the quantity. It can take up to 1–2 weeks in some cases.
Delivery within Dhaka is ৳70 and outside Dhaka is ৳150. These charges may vary depending on the quantity, weight, and urgency of your order.
Yes! Use our order tracking page with your order number or phone number to check your delivery status.
Since we start crafting your order right away, changes or cancellations may not always be possible. Please contact us on WhatsApp as soon as possible and we'll do our best to help.
Product Information
Yes! Every piece is handmade with skill, care, and love — crafted just for you after your order is placed.
We use only the finest quality materials. Specific material details are listed on each product page.
Avoid exposing them to harsh chemicals, perfumes, and water for extended periods. Store them in a dry place, preferably in a soft pouch or jewelry box.
Absolutely! Our products are designed to complement any outfit and occasion — from casual daily wear to formal events.
Returns & Exchanges
We do not accept returns for change of mind, wrong size, or personal preference. Returns are only accepted if the product is defective, damaged, or incorrect.
You must provide clear photos or videos showing the issue with the product. Requests without proof will not be processed.
Contact us on WhatsApp with your order number, a description of the issue, and photo/video proof. Our team will review and guide you on the next steps.
Once we receive and inspect the returned item, we will process your refund or send a replacement.
Still have questions?
If you couldn't find the answer to your question, our customer service team is here to help.